HELPING DISTRESSED PASSENGERS IN 150 CITIES THROUGHOUT NORTH AMERICAN SINCE 1988
OUR MISSION

Airport Accommodations has been providing hotel services since 1988 for distressed travelers, crew, corporate business travelers, training and relocations.

Our mission is to provide hotel accommodation services that benefit our clients through effective cost management, operational efficiencies, increased quality and enhanced customer satisfaction. We deliver exceptional customer service and unbeatable rates
.

Distressed Passengers

Superior customer service during irregular operations is the goal of all airlines. Airport Accommodations distressed passenger service enables the airlines to enhance their customer service levels and turn the passengers experience into a positive one.

Our elegant software tools ensure that the airline can easily identify hotel room inventory and offer their passengers excellent accommodations near the airport with a voucher or at steeply discounted rates. The airline can procure rooms immediately online without the need for call backs or long telephone wait times. Once the hotel room is booked, the passenger can quickly be on their way to a comfortable accommodation while they wait for their flight the next day.

Airport Accommodations acts as the liaison between the airline and the hotels making the distressed passenger process a single point of contact for the airline or passenger. In addition to our self-booking web portals, Airport Accommodations 24/7/365 Customer Service Sales Center ensures immediate responsiveness for booking voucher or passenger-pay rooms via the telephone.

Highlights of the distressed passenger service include:
  • Voucher and passenger-pay service
  • Web-based room inventory management and booking system
    • Airlines can access real-time inventory via a proprietary web portal. Contact us for information
    • Passengers are able to book a room on the mobile-enabled website www.apaglobal.com
  • Proactive daily room blocks
  • Dedicated Account Manager and Hotel Program Manager
  • Emergency response plan development
  • 24/7/365 Customer Service Sales Center
  • Rate negotiation
  • Hotel contracting
  • Full reporting capabilities
  • Accounting and auditing services

Airport Accommodations technology enables customers and airlines to book rooms online:

  • Airlines can access available room inventory real-time via a proprietary webportal.
    Contact us for more information.
  • Passengers are able to book a room via the website www.apaglobal.com which is enabled for mobile devices

Distressed passenger operations are currently provided at the following airports:

Albany
Albuquerque
Amarillo
Anchorage
Aspen
Atlanta
Atlantic City
Austin
Baltimore
Billings
Boise
Boston
Buffalo
Burbank
Calgary
Charleston SC
Charleston WV
Charlotte
Albany International Airport
Albuquerque International Sunport
Rick Husband Amarillo Int'l Airport
Ted Stevens Anchorage International Airport
Aspen Pitkin County Airport
Atlanta Hartsfield International Airport
Atlantic City International Airport
Austin Bergstrom International Airport
Baltimore Washington International Airport
Billings Logan International Airport
Boise Air Terminal Gowen Field
Boston Logan International Airport
Buffalo Niagara International Airport
Bob Hope Airport
Calgary International Airport
Charleston International Airport
Yeager Airport
Charlotte Douglas International Airport
Chicago
Chicago
Cincinnati
Cleveland
Colorado Springs
Dallas
Dallas
Dayton
Denver
Des Moines
Detroit
Edmonton
Eugene
Fort Lauderdale
Fort Myers
Fort Worth
Fresno
Grand Rapids
Greenville
Halifax
Harrisburg
Hartford
Hilo
Houston
Houston
Indianapolis
Jacksonville
Kansas City
Kona
Las Vegas
Latrobe PA
Lihue
London
Los Angeles
Midway Airport
OHare International Airport
Cincinnati/Northern Kentucky International Airport
Cleveland Hopkins International Airport
Colorado Springs Peterson Field
Dallas Fort Worth International Airport
Dallas Love Field
Dayton International Airport
Denver International Airport
Des Moines International Airport
Detroit Metro Airport
Edmonton International Airport
Eugene Airport
Fort Lauderdale/Hollywood International Airport
Southwest Florida International Airport
Downtown Fort Worth
Fresno Yosemite International Airport
Gerald R Ford International Airport
Greenville Spartanburg International Airport
Halifax International Airport
Harrisburg International Airport
Bradley International Airport
Hilo International Airport
George Bush Intercontinental Airport
Houston Hobby Airport
Indianapolis International Airport
Jacksonville International Airport
Kansas City International Airport
Keahole-Kona International Airport
Las Vegas McCarran International Airport
Arnold Palmer Regional Airport
Lihue Airport
London Ontario International Airport
Los Angeles International Airport
Lubbock
Mammoth Lakes
Manchester
Maui
Mesa
Miami
Milwaukee
Minneapolis
Moncton
Minot
Montreal
Myrtle Beach
Newark
New Orleans
New York
New York
Niagra Falls
Norfolk
Oakland
Oklahoma City
Omaha
Ontario
Orange County
Orlando
Ottawa
Palm Beach
Palm Springs
Pensacola
Philadelphia
Phoenix
Pittsburgh
Plattsburgh
Portland
Providence
Quebec
Raleigh
Regina
Reno
Richmond
Lubbock Preston Smith International Airport
Mammoth Yosemite Airport
Manchester Regional Airport
Kahului Airport
Mesa Gateway Airport
Miami International Airport
General Mitchell International Airport
Minneapolis St. Paul Regional Airport
Greater Moncton International Airport
Minot International Airport
Pierre Elliot Trudeau International Airport
Myrtle Beach International Airport
Newark International Airport
Louis Armstrong New Orleans International Airport
John F. Kennedy International Airport
LaGuardia International Airport
Niagra Falls International Airport
Norfolk International Airport
Oakland International Airport
Will Rogers World Airport
Omaha Eppley Airfield
LA-Ontario International Airport
John Wayne/Orange County Airport
Orlando International Airport
Macdonald-Cartier International Airport
Palm Beach International Airport
Palm Springs International Airport
Pensacola Regional Airport
Philadelphia International Airport
Phoenix Sky Harbor Airport
Pittsburgh International Airport
Plattsburgh International Airport
Portland International Airport
TF Green State Airport
Jean Lesage International Airport
Raleigh-Durham International Airport
Regina International Airport
Reno-Tahoe International Airport
Richmond International Airport
Sacramento
Salt Lake City
San Antonio
San Diego
San Francisco
San Jose
San Juan
Sault Ste. Marie
St. Johns
St. Louis
Saskatoon
Seattle
Sioux Falls
Spokane
Sudbury
Tampa
Thunder Bay
Toronto
Toronto
Tucson
Tulsa
Vancouver
Victoria
Washington D.C.
Washington D.C.
White Plains
Wichita
Windsor
Sacramento International Airport
Salt Lake City International Airport
San Antonio International Airport
San Diego International Airport
San Francisco International Airport
Norman Y Mineta San Jose International Airport
Luiz Munoz Marin International Airport
Sault Ste. Marie Airport
St. Johns International Airport
St. Louis Lambert Field
Saskatoon International Airport
Seattle Tacoma International Airport
Joe Foss Field Airport
Spokane International Airport
Greater Sudbury Airport
Tampa International Airport
Thunder Bay International Airport
Lester B. Pearson International Airport
Billy Bishop Toronto City Airport
Tucson International Airport
Tulsa International Airport
Vancouver International Airport
Victoria International Airport
Dulles International Airport
Reagan National Airport
Westchester County Airport
Wichita Mid-Continent Airport
Windsor international Airport


Airport Accommodations welcomes new hotel partners. To request more information on becoming an Airport Accommodations partner, please contact us.
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